Refund Window and Eligibility
A full refund may be requested within 60 days of the first payment, without giving a reason. The refund window starts when the relevant order is successfully paid. Whether a request is submitted within the valid period is determined by the ticket submission record and order status in the user panel.
“First payment” means the first valid paid order completed by the same VncVPN account. Renewals, additional purchases, added data packages, and price differences from mid-term upgrades are not first-payment orders and are therefore not covered by the no-questions-asked refund policy above. Data resets monthly from the activation date, while a mid-term upgrade difference is calculated based on the remaining days; these rules do not extend the original order’s refund window.
Refund requests are processed only for orders with completed payments. Unpaid, canceled, failed, or already refunded orders do not generate another refundable amount. When eligible, the refund is based on the actual amount paid for the first-payment order.
Normal Use and Exclusions
During the refund window, normal connections to international routes, route switching, or use of purchased data do not by themselves justify refusing a refund. This policy does not impose a data usage threshold that is not expressly stated in the order rules, and starting to use the subscription does not alone cancel eligibility for a refund on the first-payment order.
A no-questions-asked refund does not remove the account’s obligation to follow the Terms of Service. Accounts that repeatedly request refunds after abnormally consuming service resources, recover funds more than once through payment disputes, resell accounts or subscriptions, interfere with route operations, or otherwise violate the Terms of Service are not covered by this refund arrangement. Such requests are reviewed individually based on the order, account status, and service records.
Requests submitted after the refund window, requests for orders that are not first-payment orders, and requests for which order ownership cannot be verified are also outside the no-questions-asked refund scope. If an order involves an unauthorized payment dispute, describe it accurately in the ticket so the payment record can be checked.
Application Process and Required Information
Refund requests must be submitted through the ticket function in the user panel. Before applying, sign in to the account that created the order, open the ticket page, identify the order to be refunded, and keep the account accessible. VncVPN registration does not require an email address, so refund verification is primarily based on the username, order record, and payment information.
Your request should include the username, relevant order, payment method, and transaction record that can be used to verify the payment. The reason for the refund is optional and is not required when the no-questions-asked refund conditions are met. To reduce order matching errors, do not submit unrelated account credentials or your full payment password.
Review, Cancellation, and Service Status
After receiving a request, VncVPN checks whether the order is a first-payment order, whether the submission falls within the refund window, whether the payment was actually completed, and whether the account has violated the Terms of Service. If more information is needed, progress updates will be provided through the ticket.
Once a refund is approved, the relevant order enters refund processing. Subscription benefits linked to that order may stop at the same time. Unused data is not converted into a separate cash amount and cannot be transferred to another account. If you withdraw the request before the funds are returned, explain this in the original ticket; whether it can be withdrawn depends on whether the payment channel has already accepted the refund.
If a request is declined, the ticket will state the relevant order status or policy provision. You may provide additional documents in the same ticket to verify order ownership or payment status, rather than creating another application with identical content.
Return Routes and Processing Time
Payments made through Alipay or WeChat Pay are generally returned through the original payment route. After the payment channel accepts the request, the time it takes to appear depends on that channel’s processing status. VncVPN does not make an additional promise about the exact arrival time; you can check progress in the original payment tool and in the ticket.
USDT transactions cannot be canceled directly like conventional payment orders once they have been written to the network. For an eligible USDT order, confirm the payment record, network used, and valid receiving address in the ticket. After verification, the refund is handled through an available digital asset return method. Carefully check the network and address; if the information does not match, processing will pause until confirmation is complete.
If the original payment route cannot receive a refund due to channel restrictions, the ticket will be used to confirm a workable alternative. Refunds through any payment method are based on the original order after approval and will not be sent to an account or address whose ownership cannot be verified.